Privacy policy
PRIVACY POLICY
Last Updated: August 17, 2026
Homehealth Pharmacy (“Homehealth Pharmacy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit homehealthpharmacy.online, create an account, place an order, upload a prescription, contact us, or otherwise use our online services.
This Privacy Policy is intended to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, applicable issuances of the National Privacy Commission (NPC), and other applicable Philippine laws and regulations.
1. INFORMATION WE COLLECT
Depending on how you use our services, we may collect:
• Name, address, email address and telephone/mobile number
• Billing and delivery information
• Account and login information
• Products ordered and transaction history
• Payment-related information necessary to process transactions
• Customer service communications and inquiries
• Device, browser, IP address and website usage information
• Marketing preferences, where applicable
• Other information you voluntarily provide to us
Prescription and Health-Related Information
When purchasing products that require a prescription, you may be asked to upload or otherwise provide a valid prescription. A prescription may contain your name, prescribed medicines, prescriber information and other health-related information.
We will process prescription and health-related information only when reasonably necessary to verify and fulfill your order, comply with applicable laws and regulations, maintain appropriate transaction or dispensing records, and protect the health and safety of our customers.
We treat such information with additional care because health-related information may constitute sensitive personal information under Philippine law.
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process, verify and fulfill your orders
• Verify prescriptions when required
• Arrange pickup, delivery or shipping
• Process payments and transaction records
• Create and maintain customer accounts
• Communicate regarding orders, payments and deliveries
• Respond to inquiries and provide customer support
• Detect or prevent fraud and unauthorized transactions
• Maintain and improve our website and services
• Comply with pharmacy, tax, accounting, regulatory and other legal requirements
• Send promotional communications when you have provided consent or when otherwise permitted by law
We collect and process only information reasonably necessary for legitimate and declared purposes.
3. PAYMENTS
Payments may be processed through payment providers or financial institutions selected by the customer or made available through our store.
Depending on the payment method, relevant transaction information may be transmitted to the payment provider for authorization and processing. We generally do not receive or store complete banking credentials or other authentication information handled directly by your financial institution or payment provider.
4. SHOPIFY AND SERVICE PROVIDERS
Our online store is powered by Shopify. Shopify and other service providers may process certain personal information to provide website hosting, checkout, payment, security, analytics and other services necessary to operate our online store.
We may also disclose information when reasonably necessary to service providers involved in payment processing, order fulfillment, shipping or delivery, website operations, customer support, analytics and other legitimate business operations.
These parties should receive only the information reasonably necessary to perform the relevant service and are subject to their respective legal and contractual privacy obligations.
5. DELIVERY AND SHIPPING
When you request delivery or shipping, we may provide necessary information—such as your name, contact number, delivery address and relevant order information—to our courier, delivery partner or shipping provider so that your order can be delivered.
We do not provide prescription or health information to delivery providers unless necessary and legally permissible for the particular transaction.
6. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate the online store, remember customer preferences, maintain shopping carts, improve security, understand website usage and improve the customer experience.
Your browser may allow you to restrict or delete cookies. Disabling certain cookies may affect some features of the website.
7. DISCLOSURE OF PERSONAL INFORMATION
We do not disclose personal information except when reasonably necessary for legitimate business purposes, fulfillment of customer transactions, compliance with legal or regulatory obligations, protection of our rights or customers, or where you have provided consent.
We may disclose relevant information to Shopify, payment processors, financial institutions, couriers, delivery providers, technology providers, professional advisers, regulators or government authorities when permitted or required by law.
8. DATA SECURITY
We take reasonable organizational, physical and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should therefore also take reasonable precautions to protect their account credentials and personal information.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to complete transactions, maintain appropriate pharmacy and business records, resolve disputes, enforce agreements and comply with applicable legal, regulatory, tax and accounting requirements.
When information is no longer reasonably required and there is no legal basis requiring its continued retention, we will take appropriate steps to securely delete, destroy or anonymize it.
10. YOUR DATA PRIVACY RIGHTS
Subject to applicable law and applicable exceptions, you may have the right to:
• Be informed about the processing of your personal information
• Access personal information we maintain about you
• Object to certain processing of your personal information
• Request correction of inaccurate or incomplete information
• Request erasure or blocking of information when legally appropriate
• Withdraw consent where processing is based on consent
• Exercise your right to data portability when applicable
• Seek damages where provided by law
• File a complaint with the National Privacy Commission
We may need to verify your identity before processing certain privacy requests.
11. MARKETING COMMUNICATIONS
If you consent to receive promotional emails, SMS messages or other marketing communications from us, you may withdraw your consent or unsubscribe at any time.
You may still receive non-promotional communications necessary for your orders, transactions, account, prescription processing, customer support or other services you have requested.
12. CHILDREN’S PRIVACY
Our online store is intended for persons legally capable of entering into transactions or persons using the service with appropriate parental or guardian involvement.
If we become aware that personal information concerning a minor has been provided inappropriately, we will take reasonable steps consistent with applicable law.
13. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of websites or services that we do not control. Customers should review the privacy policies of those third parties.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, services or applicable legal and regulatory requirements.
The updated version will be posted on our website with an updated “Last Updated” date.
15. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or have concerns regarding how your personal information is processed, please contact:
Homehealth Pharmacy
Colon, Maasim, Sarangani 9502
Philippines
Email: ngob_noel@yahoo.com
You may also lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights under applicable Philippine data privacy laws have been violated.
CONSENT AND ACKNOWLEDGMENT
By providing personal information to Homehealth Pharmacy, you acknowledge that you have read this Privacy Policy and understand how your information may be processed as described above. Where consent is required by law, we will obtain such consent through an appropriate method.
The rights section above reflects the NPC’s published list of rights, including being informed, access, objection, rectification, erasure/blocking, portability, damages and filing a complaint.
One important point: because this is a pharmacy, I deliberately did not say that simply using the website means the customer “consents to everything.” Under Philippine privacy rules, consent—when it is the legal basis—needs to be freely given, specific and informed.
After you paste this into the Shopify box, do not turn “Use automated policy” back ON, because Shopify could replace/synchronize the customized wording again.
National Privacy Commission — Data Privacy Act of 2012
Once you’ve pasted it, send me a screenshot before leaving the page, and I’ll check the formatting and make sure Shopify saved it correctly.