Terms of service
HOMEHEALTH PHARMACY
TERMS OF SERVICE
Last Updated: August 17, 2026
Welcome to Homehealth Pharmacy. These Terms of Service (“Terms”) govern your access to and use of homehealthpharmacy.online, including purchases of products and other services offered through our online store.
By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our services.
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.
1. ABOUT HOMEHEALTH PHARMACY
Homehealth Pharmacy is a pharmacy operating in the Philippines and offers medicines, health and wellness products, medical supplies, nutritional products, personal-care products, and other merchandise permitted for sale through our store.
Our principal business location is:
Homehealth Pharmacy
Colon, Maasim, Sarangani 9502
Philippines
2. ELIGIBILITY TO USE OUR STORE
By placing an order, you represent that you have the legal capacity to enter into a transaction or are acting with the appropriate authorization or supervision of a parent, guardian, caregiver, or other legally authorized person where required.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
3. PRESCRIPTION MEDICINES
Certain medicines require a valid prescription from an appropriately licensed healthcare professional.
When required, customers must provide or upload a valid and legible prescription before a prescription medicine can be processed or dispensed.
Submitting an order for a prescription medicine does not guarantee that the order will be approved or fulfilled.
Homehealth Pharmacy reserves the right to:
• Verify the prescription and information provided;
• Request additional information when reasonably necessary;
• Decline an invalid, altered, expired, illegible, incomplete, or otherwise unacceptable prescription;
• Limit quantities when required by law, regulation, professional standards, or patient safety considerations; and
• Cancel or decline an order when dispensing the medicine would violate applicable law or professional pharmacy requirements.
Prescription medicines will only be dispensed when applicable legal and professional requirements have been satisfied.
4. PHARMACIST REVIEW AND PRODUCT INFORMATION
Information provided on our website is intended to assist customers in identifying and purchasing products and does not replace professional medical advice, diagnosis, or treatment.
Always follow the instructions of your physician, pharmacist, or other qualified healthcare professional.
Customers should not disregard professional medical advice or delay seeking medical care because of information appearing on our website.
For questions concerning medicines, customers should consult a pharmacist, physician, or other qualified healthcare professional.
5. PRODUCTS AND AVAILABILITY
We make reasonable efforts to display accurate descriptions, images, prices, sizes, quantities, and other product information.
Actual packaging, labeling, appearance, or manufacturer information may occasionally change without prior notice.
All products are subject to availability.
Adding an item to your cart does not reserve the item. If a product becomes unavailable after an order is submitted, we may contact you regarding an appropriate alternative, partial fulfillment, refund, or cancellation where applicable.
We will not substitute prescription medicines without appropriate authorization where such authorization is legally or professionally required.
6. PRICES
Prices displayed on our online store are stated in Philippine pesos unless otherwise indicated.
Prices may change without prior notice. However, changes will not normally affect orders already accepted and paid, except where correction is required because of an obvious pricing or system error.
Delivery, shipping, handling, or other applicable charges will be displayed or communicated where applicable.
7. PAYMENTS
Customers must use one of the payment methods made available through our store.
Depending on availability, payment methods may include electronic wallets, online banking, or other payment options supported by Homehealth Pharmacy.
Customers are responsible for ensuring that payment information provided is accurate and that they are authorized to use the selected payment method.
Orders may not be processed until required payment has been successfully confirmed.
8. ORDER ACCEPTANCE
Submitting an order does not automatically mean that Homehealth Pharmacy has accepted the order.
An order may be subject to:
• Payment confirmation;
• Product availability;
• Prescription verification where applicable;
• Verification of customer or delivery information;
• Quantity restrictions;
• Fraud or security screening; and
• Applicable legal and regulatory requirements.
We reserve the right to refuse or cancel an order when reasonably necessary, including when an item is unavailable, a prescription cannot be validated, payment cannot be confirmed, information appears incorrect or fraudulent, or fulfillment would violate applicable law.
If we cancel a prepaid order that has not been fulfilled, any amount properly due for refund will be processed using an appropriate method.
9. ORDER CANCELLATION
Customers may request cancellation before an order has been fulfilled, prepared for dispatch, or otherwise reached a stage where cancellation is no longer reasonably possible.
Prescription medicines that have already been dispensed or prepared may be subject to additional restrictions for health, safety, regulatory, and professional reasons.
Cancellation requests are subject to our Return and Refund Policy and applicable Philippine law.
10. DELIVERY, SHIPPING, AND PICKUP
Available delivery, shipping, and pickup options may vary depending on location, product type, courier availability, and other circumstances.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Estimated delivery times are estimates only unless expressly guaranteed.
Delays may occur because of weather, courier operations, transportation interruptions, holidays, incorrect customer information, regulatory requirements, or circumstances beyond our reasonable control.
Certain medicines or health products requiring special storage or handling may be subject to delivery restrictions.
11. RECEIVING YOUR ORDER
Customers should inspect their order promptly after receiving it.
If an order contains an incorrect, damaged, defective, expired, or otherwise nonconforming product, please contact Homehealth Pharmacy as soon as reasonably possible and retain the product, packaging, receipt, and other relevant evidence.
Do not use a medicine if you reasonably believe that the product, packaging, seal, labeling, or contents have been compromised.
12. RETURNS AND REFUNDS
Returns, replacements, cancellations, and refunds are governed by our Return and Refund Policy and applicable Philippine consumer protection laws.
For health and safety reasons, medicines and certain healthcare products may not be eligible for return merely because of a change of mind once they have been dispensed, released, opened, used, improperly stored, or otherwise rendered unsuitable for resale.
Nothing in these Terms is intended to remove or limit any mandatory consumer rights or remedies available under applicable Philippine law.
13. CUSTOMER ACCOUNTS
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You should notify us promptly if you believe your account has been accessed or used without authorization.
14. PROHIBITED USE
You may not use our website or services:
• For unlawful or fraudulent purposes;
• To obtain prescription medicines through false, altered, forged, or unauthorized prescriptions;
• To impersonate another person;
• To provide intentionally false information;
• To interfere with the security or operation of our website;
• To introduce malicious software or harmful code;
• To attempt unauthorized access to our systems or accounts; or
• In any manner that violates applicable Philippine law.
We may suspend or refuse service where we reasonably believe these Terms have been violated.
15. PRIVACY AND PERSONAL INFORMATION
Personal information collected through our online store is handled in accordance with our Privacy Policy and applicable Philippine data privacy laws.
Prescription and health-related information may contain sensitive personal information and will be handled in accordance with applicable privacy requirements.
Please review our Privacy Policy for further information about how we collect, use, disclose, retain, and protect personal information.
16. THIRD-PARTY SERVICES
Our online store may use or link to third-party services, including Shopify, payment providers, couriers, delivery services, and other technology or service providers.
Those third parties may have their own terms and privacy policies. Homehealth Pharmacy is not responsible for third-party services outside our reasonable control, subject to applicable law.
17. INTELLECTUAL PROPERTY
Unless otherwise stated, the Homehealth Pharmacy name, branding, website content, graphics, photographs, written materials, and other original content belonging to Homehealth Pharmacy may not be copied, reproduced, distributed, or commercially exploited without authorization, except as permitted by law.
Product names and trademarks belonging to manufacturers or other third parties remain the property of their respective owners.
18. WEBSITE AVAILABILITY
We aim to keep our online store available and functioning properly, but uninterrupted or error-free operation cannot be guaranteed.
We may temporarily suspend, modify, or maintain portions of the website when reasonably necessary for security, maintenance, upgrades, or operational reasons.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Homehealth Pharmacy will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under Philippine law.
20. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of our website or services, fraudulent activity, or material violation of these Terms.
21. GOVERNING LAW
These Terms shall be governed by the laws of the Republic of the Philippines.
Nothing in these Terms prevents a customer from exercising rights or remedies available under applicable Philippine consumer protection, pharmacy, data privacy, or other mandatory laws.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business operations, services, technology, legal requirements, or regulatory requirements.
The latest version will be published on our website with an updated “Last Updated” date.
23. CONTACT US
Questions about these Terms of Service may be directed to:
Homehealth Pharmacy
Colon, Maasim, Sarangani 9502
Philippines
Email: ngob_noel@yahoo.com
By using our online store or submitting an order, you acknowledge that you have read and understood these Terms of Service.