Shipping policy
HOMEHEALTH PHARMACY SHIPPING POLICY
Last Updated: August 17, 2026
Homehealth Pharmacy is committed to processing and delivering customer orders safely and efficiently. This Shipping Policy applies to orders placed through homehealthpharmacy.online.
1. SHIPPING COVERAGE
We currently accept orders for delivery within the Philippines, subject to courier serviceability, product availability, and applicable restrictions on the transportation of medicines and other regulated products.
Some products may not be eligible for nationwide shipping because of regulatory requirements, temperature requirements, size, weight, or courier restrictions.
2. ORDER PROCESSING
Orders are processed after payment has been successfully confirmed and, when applicable, after prescription requirements have been verified.
Orders containing prescription medicines will not be processed for dispensing until a valid prescription and any other required information have been submitted and verified.
Processing times may vary depending on product availability, prescription verification, weekends, holidays, and other circumstances beyond our control.
3. SHIPPING FEES
Shipping charges are calculated separately from the price of the products unless otherwise stated.
The applicable shipping fee will be displayed or communicated to the customer before the order is finalized, whenever available.
Shipping charges may vary depending on the destination, package size, package weight, courier, and delivery service selected.
4. DELIVERY TIME
Estimated delivery times are provided as a guide only and are not guaranteed.
Delivery times may vary depending on the customer's location, courier operations, weather conditions, holidays, transportation disruptions, natural disasters, and other circumstances beyond the reasonable control of Homehealth Pharmacy.
5. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, recipient name, contact number, and other information necessary to complete delivery.
Homehealth Pharmacy will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.
Additional delivery charges resulting from an incorrect address or unsuccessful delivery attempt may be charged to the customer where permitted.
6. COURIER AND DELIVERY PARTNERS
Orders may be delivered through third-party courier and logistics providers.
Once an order has been handed over to the courier, delivery is subject to the courier's operating procedures and service conditions. Homehealth Pharmacy will provide reasonable assistance when a customer reports a delivery problem.
7. DAMAGED, MISSING, OR INCORRECT ITEMS
Customers should inspect their order promptly upon receipt.
If an order arrives damaged, incomplete, or contains an incorrect item, please contact Homehealth Pharmacy as soon as reasonably possible and provide the order details together with photographs or other supporting evidence when available.
Eligible cases will be handled in accordance with our Return and Refund Policy and applicable Philippine consumer laws.
8. PRESCRIPTION MEDICINES AND REGULATED PRODUCTS
Certain medicines and regulated healthcare products may require a valid prescription or additional verification before they can be dispensed or shipped.
Homehealth Pharmacy reserves the right to refuse, hold, or cancel an order when legal, regulatory, safety, prescription, or verification requirements have not been satisfied.
Prescription medicines that have already been properly dispensed may be subject to restrictions on return or exchange, except where required by applicable law or where the product supplied is defective, damaged, incorrect, or otherwise eligible for a remedy.
9. STORE PICKUP
Where store pickup is offered, customers may select the available pickup option during ordering.
Customers will be notified when their order is ready for pickup. Identification, order confirmation, prescription, or other verification may be required before certain products are released.
10. DELAYS AND FORCE MAJEURE
Homehealth Pharmacy is not responsible for delays caused by events beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, courier disruptions, government restrictions, or other force majeure events.
We will make reasonable efforts to assist customers affected by such delays.
11. CONTACT US
For questions regarding shipping, delivery, or an existing order, please contact:
Homehealth Pharmacy
Maasim, Sarangani, Philippines
Website: homehealthpharmacy.online
Email: ngob_noel@yahoo.com
This Shipping Policy should be read together with our Return and Refund Policy, Privacy Policy, and Terms of Service.